Our dispatch timeline varies depending on the complexity and customization requirements of your order. For non-customized products that are readily available in our inventory, we ensure dispatch within 1-2 business days from the moment your order is confirmed and payment is processed. When it comes to customized products or panels requiring logo integration, our skilled production team requires 3-4 business days to complete the manufacturing process, ensuring every detail meets your specifications and our quality standards. We understand that bulk orders are often time-sensitive for our business clients, which is why we prioritize these orders and maintain the same 3-4 business day dispatch timeline regardless of quantity, provided all customization requirements are clearly specified upfront.

It's important to understand that all dispatch dates provided are tentative estimates and may vary due to several operational factors beyond our immediate control. The complexity of customization requested can significantly impact production time, especially when intricate logo integration or specific color matching is required. Our production queue operates on a first-come, first-served basis, though bulk orders receive priority processing to meet commercial deadlines. Transportation challenges including adverse weather conditions, route disruptions, carrier vehicle breakdowns, or capacity constraints can affect our ability to dispatch on the estimated date. Additionally, the availability of specific raw materials, especially for custom color requests or specialized components, may occasionally cause delays. Our rigorous quality control processes, while ensuring product excellence, may require additional time for comprehensive testing. During peak seasons such as festival periods or year-end, increased demand may extend our usual timelines, and accessibility issues to remote manufacturing locations can also contribute to dispatch delays.

Once your order has been dispatched from our facility, we maintain complete transparency in our communication process. The Lorry Receipt (LR) copy, which serves as official proof of dispatch and contains tracking information, will be sent to both your registered email address and mobile number via SMS within 24 hours of the actual dispatch. This document contains all necessary details for tracking your shipment through our logistics partner's systems. We provide real-time tracking capabilities through our courier partner's website, allowing you to monitor your shipment's progress at every stage of the delivery process. Additionally, you'll receive automated SMS and email notifications at key delivery milestones, including when your package reaches the destination city, is out for delivery, and has been successfully delivered.

The actual delivery timeline after dispatch varies considerably based on your location and local logistics infrastructure. For metro cities with well-established transportation networks and multiple delivery routes, you can expect delivery within 3-4 business days after dispatch. Tier-2 cities, while having good connectivity, may require 4-5 business days due to less frequent transportation schedules and longer sorting processes at local distribution centers. Remote locations, including smaller towns and rural areas, typically require 5-6 business days as shipments often need to be transferred through multiple transportation networks. These timelines are estimates based on our logistics partner's standard delivery schedules, but actual delivery times may vary depending on the specific transporter assigned to your route, local weather conditions, and regional factors affecting transportation efficiency.

Our payment policy is designed to accommodate different customer preferences while ensuring secure transactions for both parties. Cash on Delivery (COD) facility is exclusively available for non-customized products and standard elevator panels that require no modification from our existing inventory. This service comes with a flat charge of ₹100 per order, which covers the additional processing and verification costs associated with COD transactions. However, COD is not applicable for products requiring logo integration, any form of customization, or bulk orders, as these involve significant upfront production costs and specialized manufacturing processes.

For all customized products, including those requiring logo integration, specific color matching, or modified specifications, we require a minimum advance payment of 40% of the total order value before initiating production. This advance payment serves multiple purposes: it confirms your commitment to the order, allows us to procure specific raw materials required for your customization, and queues your project in our production schedule. The remaining 60% payment becomes due after dispatch when we share the LR copy with you, providing proof that your order is in transit. We accept various payment methods including UPI transfers, net banking, all major credit and debit cards, NEFT, RTGS, and other digital payment platforms for your convenience. It's crucial to understand that production timeline officially begins only after we receive confirmation of your advance payment, and any delays in payment will correspondingly delay your dispatch date.

An important aspect of our payment policy is that shipments can be held either before or after dispatch if payment terms are not fulfilled according to the agreed schedule. This means that if the remaining payment is not received as per the timeline specified in your order confirmation, we reserve the right to hold the shipment at our facility or instruct our logistics partner to hold the shipment in transit until payment is completed. This policy protects both parties and ensures that all transactions are completed according to the agreed terms.

For bulk orders involving 10 or more units, we offer specialized payment terms to accommodate the larger transaction values typically involved. These orders require 50% advance payment to initiate production and secure the required raw materials, with the remaining 50% due before dispatch. Bulk orders receive priority processing and often qualify for volume discounts, which our sales team will discuss with you directly. We handle all bulk order inquiries through direct consultation to provide customized pricing based on your specific requirements, quantity, and delivery timeline. Please note that we do not offer credit facilities or payment terms extending beyond delivery for any category of orders, as our business model is built on immediate transaction completion.

Our comprehensive customization services allow you to create elevator panels that perfectly represent your brand identity and meet your specific operational requirements. The logo submission process begins immediately after order confirmation, and we require you to share your company logo within 48 hours to maintain the promised dispatch timeline. We accept logos in multiple formats to accommodate different design sources: vector files in .CDR format (preferred for scalability), high-resolution .PDF files, and raster images in .JPEG or .PNG formats. Each file should not exceed 10MB in size, and for optimal reproduction quality, we recommend a minimum resolution of 300 DPI for all raster images.

Logo specifications play a crucial role in the final appearance of your customized panel. We can accommodate full-color logos with complex gradients and multiple colors, single-color logos for a more minimalist appearance, or monochrome designs for classic elegance. Vector format files are particularly preferred as they allow unlimited scalability without quality loss, ensuring your logo appears crisp and professional regardless of the panel size. Once we receive your logo, our design team creates a digital proof showing exactly how your logo will appear on the selected panel design. This proof is shared with you for approval, and we include up to two free revisions to ensure the final design meets your expectations. Additional design changes beyond the included revisions will incur additional charges, which will be communicated before implementation.

Our display technology options provide various ways to present information and enhance the aesthetic appeal of your elevator panels. Traditional 7-segment displays are available in both red and white color options, providing clear, easy-to-read floor indicators that are highly visible in various lighting conditions. Dot matrix displays, also available in red and white variants, offer more flexibility for displaying custom messages, building names, or additional information beyond simple floor numbers. LCD displays provide modern, energy-efficient operation and are available in multiple color options including classic black, vibrant orange, professional green, and sophisticated blue to match your interior design scheme. For premium installations, TFT displays offer the capability to show high-resolution photos, promotional videos, building information, or even advertising content, transforming your elevator panel into an interactive communication platform. Our most advanced option is the Android display system, which provides smart interactive capabilities, allowing for real-time updates, building management integration, and sophisticated user interfaces that can be customized according to your specific requirements.

Beyond display options, our customization services extend to various other aspects of panel design. We offer extensive panel color matching services, working with standard color charts or custom color samples you provide to ensure perfect integration with your building's design scheme. Button layout flexibility allows you to specify the arrangement, size, and style of control buttons based on your elevator's operational requirements and aesthetic preferences. We also accommodate custom size variations when standard panel dimensions don't fit your elevator's specifications, ensuring perfect integration with existing infrastructure while maintaining all functional requirements.

Our shipping and logistics network is designed to provide comprehensive coverage across India, ensuring that customers in all serviceable PIN codes can access our products and services. We have established partnerships with reliable logistics providers who specialize in handling electronic components and fragile equipment, ensuring your elevator panels reach you in perfect condition. Our logistics network covers metropolitan cities, tier-2 cities, smaller towns, and even remote locations, though delivery timelines and methods may vary based on accessibility and infrastructure availability in your area.

Our shipping charge structure is designed to encourage bulk purchases while maintaining fairness for all customers. Free shipping is exclusively available for orders containing 5 or more sets, recognizing that bulk purchasers often represent commercial clients with larger projects and higher transaction values. For all other orders, shipping charges operate on a "to-pay" basis, meaning the consignee (recipient) pays the shipping costs directly to the delivery person upon receipt. This approach allows us to maintain competitive product pricing while ensuring that shipping costs reflect the actual distance and delivery complexity to your location.

For customers requiring faster delivery, we offer air shipment services that can significantly reduce delivery times, particularly for long-distance shipments or deliveries to remote locations. Air shipment requests must be made at the time of ordering and involve additional charges calculated based on the package weight, dimensions, and destination. This premium service is particularly valuable for urgent projects or when standard ground transportation might face delays due to weather or other factors. Oversized items, including custom panels with non-standard dimensions or bulk orders requiring special handling, may incur additional shipping charges regardless of the shipping method chosen.

Our logistics operations can be affected by various external factors that are beyond our direct control, but we maintain transparency about these potential challenges. Natural calamities such as floods, cyclones, earthquakes, or severe weather conditions can disrupt transportation networks and delay deliveries. Transportation strikes, local bandhs, or labor disputes affecting our logistics partners may temporarily halt shipment movement. Government restrictions, including lockdowns, curfews, or emergency regulations, can impact delivery schedules and may require alternative routing or temporary storage. During peak seasons, carrier capacity constraints may lead to longer waiting times for shipment pickup or delivery. Customs clearance delays, while rare for domestic shipments, may occasionally occur for certain types of electronic equipment. Remote area accessibility issues, including poor road conditions, bridge restrictions, or geographic barriers, can extend delivery times beyond our standard estimates. Additionally, consignee unavailability for delivery, including locked premises, absent recipients, or incorrect addresses, may result in multiple delivery attempts and extended delivery timelines.

Our return and refund policy balances customer satisfaction with practical business considerations, particularly given the customized nature of many of our products. For non-customized products that are part of our standard inventory, we offer a 7-day return policy from the date of delivery, provided the products remain unused, unopened, and in their original packaging with all accessories and documentation intact. This policy recognizes that sometimes standard products may not meet specific installation requirements that weren't apparent at the time of ordering.

Customized products and panels with logo integration present unique challenges for returns, as these items are specifically manufactured for individual customers and cannot be resold to other clients. Therefore, returns for customized products are accepted only in cases of manufacturing defects, where the product fails to meet the specifications confirmed in your order or contains faults that occurred during the production process. We do not accept returns for customized products based on buyer's remorse, design preference changes, or compatibility issues that could have been identified through proper pre-order consultation.

Several categories of products are completely non-returnable and non-refundable due to their condition or the nature of damage. Products that have been damaged due to mishandling during or after delivery, including drops, impacts, exposure to water, or other physical abuse, cannot be returned. Short-circuited products resulting from electrical issues, improper installation, wrong voltage applications, or other electrical faults are not eligible for return or refund, as these issues typically result from installation errors or electrical system incompatibilities. Items that have been used, installed, or show signs of wear cannot be returned, as our products are intended for permanent installation and any use compromises their resale potential. Bulk orders operate under special terms that are discussed and agreed upon at the time of ordering, typically with reduced return flexibility due to the customized nature and significant investment involved.

When returns are accepted, the refund process follows a structured timeline to ensure proper inspection and verification. We require 5-7 business days after receiving the returned product to complete our quality inspection, verify the return reason, and process the refund through our accounting systems. Refunds are processed using the same payment method used for the original purchase - if you paid by credit card, the refund goes back to that card; if you used UPI or net banking, the refund is processed through the same channel. For orders that involved advance payments, refunds are calculated after deducting any production costs that were incurred before the cancellation request, including raw material costs, labor charges, or design work completed. Cash-on-delivery orders require additional processing time as refunds must be issued via bank transfer, requiring you to provide complete banking details including account number, IFSC code, and account holder verification.

Our comprehensive warranty policy demonstrates our confidence in product quality and commitment to customer satisfaction. Every product we manufacture comes with a standard one-year warranty from the delivery date, covering manufacturing defects and component failures that occur under normal operating conditions. This warranty period recognizes that elevator panels are long-term installations expected to operate reliably for many years, and our commitment extends well beyond the initial sale.

Warranty coverage specifically includes manufacturing defects such as faulty components, assembly errors, programming issues in electronic displays, or premature failure of buttons or indicators under normal use conditions. Component failures due to manufacturing flaws, including LED burnouts, display malfunctions, or electronic circuit failures that occur within the warranty period, are fully covered. However, warranty coverage explicitly excludes damage resulting from physical abuse, misuse, or negligence, including impacts, water damage, exposure to extreme temperatures, or installation in inappropriate environments. Electrical damage caused by power surges, incorrect voltage application, poor electrical connections, or integration with incompatible elevator control systems is not covered under warranty. Normal wear and tear, including gradual fading of displays, button wear from heavy use, or cosmetic changes that don't affect functionality, are expected over time and not covered by warranty terms.

The warranty claim process is designed to be straightforward while ensuring proper verification of covered issues. Claims begin by contacting our support team via email or phone with your order details, delivery date, and a detailed description of the problem. Our technical team may require photographs of the issue, video demonstrations of malfunctions, or remote diagnostics depending on the nature of the problem. In some cases, we may require physical inspection of the product, either through return shipping or on-site evaluation in select cities where we offer field service. Once the warranty claim is validated, we provide resolution through repair, replacement, or refund as appropriate to the specific situation. Our standard timeline for warranty resolution is 7-10 business days from claim validation, though complex issues or those requiring special parts may take longer.

Our customer support philosophy centers on providing comprehensive assistance throughout your entire customer journey, from initial inquiry through long-term product support. Multiple communication channels ensure you can reach us through your preferred method and receive timely assistance regardless of your location or time constraints. Primary phone support is available at +91 96557 83324 during business hours from 9 AM to 6 PM, Monday through Saturday, with knowledgeable representatives who understand both our products and elevator industry requirements. Email support through avirellevatorparts@outlook.com provides detailed assistance for complex inquiries, allowing for document sharing, specification discussions, and detailed technical explanations. WhatsApp support offers quick query resolution for immediate questions, order status updates, or urgent technical assistance.

Our commitment to response time ensures that all customer inquiries receive attention within 24 hours, regardless of the communication channel used. This response time applies to initial acknowledgment of your inquiry, with more complex technical issues potentially requiring additional research and follow-up communications. Weekend inquiries received during our closed hours are addressed first thing Monday morning, maintaining continuity in customer service.

Technical support extends beyond basic product information to include comprehensive installation guidance, troubleshooting assistance, and long-term operational support. Our technical team provides free consultation during the planning phase, helping you select appropriate products, understand installation requirements, and avoid common compatibility issues. Remote assistance capabilities allow our technical experts to guide you through installation procedures, configuration steps, or troubleshooting processes via phone or video calls. For customers in select cities, we offer chargeable on-site support services where our technicians can physically inspect installations, perform advanced troubleshooting, or provide hands-on training for maintenance procedures.

Information security and privacy protection are fundamental principles governing how we collect, store, and use customer data throughout our business operations. We collect personal and business information solely as necessary for order fulfillment, customer service, and legitimate business communications. This information includes contact details, shipping addresses, payment information, and technical specifications required for customization services. All collected information is used exclusively for order processing, customer service, technical support, and essential business communications related to your purchases.

We maintain strict policies against sharing customer information with third parties without explicit consent, except where required by law or necessary for order fulfillment through our logistics and payment processing partners. These partners are bound by confidentiality agreements and data protection requirements that mirror our own standards. Our data security measures include secure payment gateways utilizing industry-standard encryption protocols, SSL certificates protecting all data transmissions, and secure storage systems that comply with current IT Act guidelines and data protection regulations.

Importantly, we do not store credit card numbers, CVV codes, or other sensitive payment details on our servers, as all payment processing occurs through certified third-party payment gateways that maintain the highest security standards. Customer information is retained only as long as necessary for business purposes, legal compliance, and customer service requirements, after which it is securely disposed of according to data protection best practices.

All orders placed through our system are subject to acceptance based on product availability, technical feasibility, and our ability to meet specified customization requirements. We reserve the right to decline orders that exceed our production capabilities, require specifications outside our technical parameters, or involve customization requests that may compromise product safety or reliability. Product prices displayed on our website or quoted by our sales team are subject to change without prior notice due to fluctuations in raw material costs, changes in tax regulations, or updates in manufacturing processes. All transactions are subject to applicable Goods and Services Tax (GST) as per current Indian tax regulations, with tax amounts clearly specified in your order confirmation and invoice.

Our liability in all transactions is limited to the invoice value of the products purchased, recognizing the commercial nature of our business relationship and the practical limitations of extended liability coverage. We specifically disclaim liability for indirect damages, consequential losses, business interruption, lost profits, or other secondary effects that may result from product performance, delivery delays, or other factors outside our direct control. Force majeure events, including natural disasters, government restrictions, transportation strikes, or other circumstances beyond our reasonable control, exempt us from delivery commitments and performance obligations during the affected period.

All disputes arising from our business relationship are subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka, India, providing a clear legal framework for resolution of any conflicts. Indian law governs all aspects of our business relationship, including contract interpretation, performance obligations, and dispute resolution procedures. We prefer arbitration as the primary method for dispute resolution, as it typically provides faster, more cost-effective resolution compared to traditional court proceedings, though either party may choose to pursue court remedies if arbitration proves unsuitable for the specific dispute.

For comprehensive assistance with order inquiries, product selection guidance, customization discussions, or general questions about our services, please reach out to avirellevatorparts@outlook.com where our customer service team provides detailed written responses and can share technical documentation, specifications, or design proofs as needed.

Technical support for installation guidance, troubleshooting assistance, warranty claims, or operational questions is available through direct phone contact at +91 96557 83324, where our technical experts can provide immediate assistance and walk you through complex procedures.

Bulk orders requiring customized pricing, special terms, or complex project coordination should be handled through direct phone consultation, allowing our sales team to understand your specific requirements and provide tailored solutions that meet your project timeline and budget constraints.

Our business hours are 9 AM to 6 PM, Monday through Saturday, ensuring consistent availability during standard business days while allowing our team time for order processing, quality control, and administrative functions outside customer service hours.

Note: These policies represent our current business practices and are subject to periodic updates to reflect changes in regulations, business processes, or service capabilities. Please refer to the most recent version available on our website for the latest information. Last updated: August 2025